Refund Policy

• Refunds apply only to bookings made directly through the Tourista website or app.
• Eligibility depends on the cancellation policy of the specific tour operator, airline, or hotel.
• Non-refundable items (e.g., permits, tickets, certain promotions) will be clearly marked during booking.

• Cancellations made within 24 hours of booking are eligible for a full refund (unless stated otherwise).
• After 24 hours, refunds depend on the partner’s cancellation terms.
• No-shows are generally not eligible for refunds.

• Refunds (when approved) will be issued to the original payment method.
• Processing time is typically 7–10 business days, but your bank or card provider may take longer.
• Service or processing fees may be non-refundable.

• For flights, hotels, or tours booked through third parties, their policies take precedence.
• Tourista is not responsible for delays or denials of refunds by third-party operators.

In cases of force majeure (e.g., natural disasters, government restrictions, pandemics), refunds or credits may be issued at the discretion of Tourista and/or our partners.

If you have questions about refunds, please contact us at: refunds@tourista.example.